Effective date: [Insert date]
Provider: Le Coq Royal
Contact email: [placeholder email]
Contact phone: [placeholder phone]
Jurisdiction: England and Wales (UK GDPR and Data Protection Act 2018 apply)

These Terms set out the contract between you and Le Coq Royal when you book or purchase services, including private chef hire, catering, teaching and training, assessments (EPA/IQA), curriculum development, menu engineering, consultancy, digital resources, vouchers and related goods or services. By placing a booking or order you accept these Terms.

Bookings and contract formation

• How to book: Bookings may be made via our website, email, phone, or written proposal.

• Confirmation: A contract is formed when we send a written confirmation or invoice. Until then we may decline or amend provisional bookings.

• Right to refuse: We may refuse or cancel bookings for legitimate reasons including safety concerns, scheduling conflicts, or inability to meet dietary or regulatory requirements.

Prices and payment

• Currency and VAT: Prices are in GBP and include VAT where applicable.

• Deposit: A deposit of [insert % or fixed amount] may be required to secure event dates and is non‑refundable except where otherwise stated in these Terms.

• Final payment: The balance is due by the date on your invoice or, if none is specified, 7 days before the event or service start.

• Payment methods: We accept card payments via our payment processor and other methods shown at checkout. Payment processors have their own terms and privacy practices.

Cancellations, rescheduling and refunds

• Customer cancellations:

  • More than 14 days before the service: refund of amounts paid less the non‑refundable deposit and any non‑recoverable costs.

  • 14 days or less before the service: deposit is forfeited; additional charges may apply to cover committed costs.

  • Within 48 hours of the service: full charge may apply where costs are already incurred.

• Rescheduling: Requests to reschedule should be made in writing. We will accommodate where possible. Rescheduling within 14 days of the event may be treated as a cancellation and subject to the cancellation terms above.

• Provider cancellations: If we must cancel, we will offer an alternative date or a full refund of amounts paid for the cancelled service. We are not liable for indirect or consequential losses.

• Refunds process: Refunds are issued to the original payment method within 14 days of agreement to refund. Third‑party processor timelines may affect when funds appear in your account.

• Exceptional circumstances: For force majeure events (see below) or public health restrictions, we will offer alternatives or refunds less any costs already incurred.

Customer responsibilities and safety

• Access and timings: You must ensure access to the venue at the agreed time and provide any necessary permissions or parking information. If access is delayed and prevents service delivery we may charge for time on site, travel, and ingredients.

• Dietary requirements and allergies: You must disclose dietary requirements and allergies at booking. Dietary information may be special category data; we process it only to provide safe services. We will take reasonable steps to accommodate needs but cannot guarantee elimination of cross‑contamination in all environments. You accept responsibility to inform us of any serious allergies.

• Venue suitability: For private chef hire, you must ensure the venue meets basic health and safety standards and has the facilities agreed at booking. We may refuse to proceed if conditions are unsafe.

Changes, substitutions and suppliers

• Menu and supplier changes: We may substitute ingredients or suppliers where necessary. We will notify you of material changes where possible.

• Third‑party suppliers: For catering logistics we may share limited booking details with suppliers (e.g., delivery addresses). Suppliers act under their own terms and may be independent controllers for some processing.

No‑show, late changes and additional charges

• No‑show: If the client or guests are not present at the agreed start time and this prevents service delivery, we may charge for the full booking or for time on site plus reasonable travel and ingredient costs.

• Additional charges: Extra services, last‑minute menu changes, or extended service time may incur additional charges billed after the event.

Force majeure

• Events beyond control: We are not liable for failure to perform due to events outside our reasonable control (e.g., extreme weather, public health restrictions, supplier failure, travel disruption). Where possible we will offer alternatives, rescheduling, or refunds less any costs already incurred.

Liability and insurance

• Standard of service: We will provide services with reasonable care and skill.

• Liability limit: Our liability for direct loss is limited to the total amount paid for the relevant service. We are not liable for indirect, special, or consequential losses.

• Insurance: We maintain public liability insurance for our operations. For certain events you may be required to confirm appropriate venue or event insurance.

Vouchers, gift cards and digital goods

• Vouchers and gift cards: Terms for expiry, redemption and refunds will be stated at purchase. Lost vouchers may not be replaced unless otherwise agreed.

• Digital goods and training materials: Digital downloads or streamed content are non‑refundable once accessed, except where required by law.

Intellectual property

All recipes, training materials, course content, images and other materials provided by Le Coq Royal remain our intellectual property unless otherwise agreed in writing. You may not reproduce, distribute or commercialise our materials without prior written permission.

Privacy and data

We process personal data in accordance with our Privacy Policy, including booking, payment and dietary information. See our Privacy Policy for details on data use, retention, security and your rights. By booking you consent to the processing necessary to deliver the service and to communications about your booking.

Complaints and dispute resolution

• How to complain: Contact us at [placeholder email]. We aim to acknowledge complaints within 5 working days and to resolve them promptly.

• Governing law: These Terms are governed by the laws of England and Wales. Disputes will be subject to the courts of that jurisdiction.

Changes to these Terms

We may update these Terms to reflect changes in law, technology, or services. Material changes will be posted on our website with the revised date. Continued use of our services after changes indicates acceptance of the updated Terms.

Contact

For questions about these Terms, bookings, refunds or complaints contact:
Email: [placeholder email]
Phone: [placeholder phone]